Privacy Policy

This Privacy Policy explains how AJ Orchard Home Improvements PTY LTD (“AJ Orchard Home Improvements”, “we”, “us” or “our”) collects, uses and protects the personal information of visitors to ajorchardhomeimprovements.com.au. We are committed to handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

If you have any questions about this Privacy Policy or how we handle your information, please contact us at ajorchardhomecare@gmail.com or on 0494 525 991.

Information We Collect

We collect personal information that you provide to us directly — for example when you complete our enquiry or quote-request form, call us, or email us. This may include your name, email address, phone number, property address and details of the roofing work you are enquiring about.

When you visit our website we may also collect standard technical information such as your IP address, browser type, and the pages you view. This information is used only to help us understand how our website is used and to improve it.

How We Use Your Information

We use the personal information we collect to:

• respond to your enquiry and provide you with a quote for roofing work;
• arrange inspections and carry out the services you request;
• communicate with you about your project; and
• meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not pass it to unrelated third parties for their own marketing.

Disclosure

We may disclose your information to trusted team members and subcontractors who help us deliver our services, and where required or authorised by law. Any such parties are expected to protect your information consistent with this policy.

Cookies

Our website may use cookies to help the site function and to understand how it is used. You can disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Data Security and Retention

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We retain your information only for as long as necessary for the purposes described above or as required by law.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details above. We will respond within a reasonable time.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page.

This policy is provided as general information and is not legal advice. AJ Orchard Home Improvements recommends having its privacy practices reviewed by a qualified professional.